Increasingly, hospitals and physicians are becoming acquainted with business intelligence strategies and tools to improve quality of care. In 2007, the University of California Los Angeles (UCLA) Neurosurgery Department created a quality dashboard to help manage process measures and outcomes and ultimately enhance clinical performance and patient care. At that time, the dashboard was in a platform that required data to be entered manually. It was then reviewed monthly to allow the department to make informed decisions. In 2009, the Department leadership worked with the UCLA Medical Center to align mutual quality improvement priorities. The content of the dashboard was redesigned to include three areas of priorities: quality and safety, patient satisfaction, as well as efficiency and utilization. Throughout time, the Neurosurgery quality dashboard has been recognized for its clarity and its success in helping management direct improvement strategies and monitor impact. We describe the creation and design of the Neurosurgery quality dashboard at UCLA, summarize the evolution of its assembly process, and illustrate how it can be utilized as a powerful tool of improvement and change. The potential challenges and future directions of this business intelligence tool are also discussed.
From: Tracking and Sustaining Improvement Initiatives: Leveraging Quality Dashboards to Lead Change in a Neurosurgical Department McLaughlin et al.